Job Description

Job Description

As a Product Delivery Manager for a new digital payments product, you will drive dependency management, coordinate cross-organizational impacts and ensure completion of product/feature delivery in accordance with regulatory and compliance requirements. 

Job responsibilities

• Communicate product portfolio’s progress and escalate risks to all stakeholders through executive level reporting such as Product Reviews, Executive Management Reviews and Product Cabinets
• Assess and help manage intake, key dependencies and risks across the product delivery life cycle
• Lead Scrum of Scrums, have the ability to navigate highly matrixed organization, and escalate where issues when needed
• Provides accountability for clean, accurate data into systems of record (e.g. Align, JIRA)
• Work with Agility Office to scale best practices and standards within the portfolio
• Manage agile metrics for the team by leading team reviews, quarterly planning, ongoing reporting, and development of supporting commentary to accompany metrics
• Maintains deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting
• Collaborates with Product Owners, Agility Leads, Engineering Leads, Design, & Analytics teams in ceremonies to confirm impacts and scope, sprint sequencing, and delivery against committed timelines
• Partners with the Agility Leads in driving continuous improvement across Enterprise/ Line of business (LOB) to reduce waste, drive efficiencies, and improve the overall effectiveness of agile
• Manage intake requests after items have been vetted for the product and its prioritization, key dependencies and risks across the product delivery life cycle
• Facilitate Legal, Risk, Compliance and Controls communication forum, approval processes, monthly reporting, audit compliance and decisions needed

Required qualifications, capabilities, and skills

• 3+ years of experience in product delivery and/or program management with demonstrated ability to execute operational management and change readiness activities
• Proven success in collaborating with cross-functional teams, influencing and driving decisions
• Strong knowledge of engineering practices, and the product development lifecycle using Agile methodologies
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience working with industry first products that are being actively designed, developed, and implemented
• Proficiency with collaboration and communication tools such as Microsoft PowerPoint, Project, Excel, Align, JIRA, and Confluence
• Bachelor’s degree in relevant field of study

Preferred qualifications, capabilities, and skills

• Experience in digital payments, including mobile wallets, online checkout, pay with points, and/or buy now, pay later

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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