Job Description

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Scientist II, Field Applications Support

PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are now entering the century of biology and genomics is at the heart of the next revolution. Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.

PacBio is seeking a Field Applications Scientist (FAS) with a strong customer focus to support installations, training, validation, and implementation for customers and collaborators using SMRT sequencing and SBB sequencing technology with PacBio’s fleet of instrumentation systems.

The ability to communicate with customers both pre- and post-sales, interact with marketing, internal support, and development, and communicate results to diverse audiences are important aspects of this role. In addition, pre-sales and post-sales activities will be conducted in conjunction with our Sales organization.

This individual will be working in a fast-paced commercial environment, interacting with customers as well as other scientists and engineers from a wide variety of backgrounds. This individual is a partner to the customer in the understanding and analysis of data derived through the use of our 3rd generation sequencing platform.

The candidate must live near an international airport. Looking to fill a position in or around New York, NY.

Responsibilities:

• Assist customers in designing and conducting experiments to effectively utilize the PacBio products in their laboratory.
• Work with Technical Support team to provide timely technical and application assistance in response to customer inquiries.
• Work with Account Managers to identify business opportunities, understand customer research needs, and position appropriate PacBio products and solutions.
• Assist Sales team in conducting scientific presentations to internal and external audiences for pre- and post-sales activities.
• Work with Market Development team to define/develop models for competitive positioning PacBio technologies.
• Develop and maintain positive relationships with customers and key opinion leaders in assigned territory
• Be a customer-minded individual with the empathy to understand customer concerns.
• Able to efficiently problem-solve and overcome technical challenges in the field.
• Team player who can effectively integrate internal and field-based activities across functions to support customer requirements.
• Assess the customer’s experimental needs and implement training, experimental designs, and analytical approaches to ensure customer success and communicate results to appropriate internal teams.
• Assist in the development of technical documentation and training presentations.
• Provide scientific and applications feedback to R&D, Product Marketing, and Sales teams. Work with these teams to continually improve workflows to support the use of the PacBio platforms.

Position Requirements:

• Normally requires a minimum of a PhD and 0-2 years related experience; may include post-doctoral experience. Alternatively, a minimum of a Master’s with 3-5 years of related experience, or a minimum of a Bachelor’s with 5-7 years of related experience.
• A degree in Molecular Biology, Genetics, Biochemistry, or have equivalent experience.
• Experience in operating next-generation DNA sequencing instruments and assays.
• Experienced in molecular biology/molecular genetics, and biochemistry laboratory techniques.
• Knowledge of some common DNA sequence analysis tools and workflows such as sequence alignment, genome visualization, comparative genomics, sequence/structural variation discovery, and epigenetics.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent oral presentation skills.
• Experienced in conducting scientific presentations to internal and external audiences for pre- and post-sales activities.
• Familiarity with the scientific publication process and associated experimental design requirements
• Excellent troubleshooting abilities.
• Demonstrates excellent documentation skills; exhibits thoroughness and attention to detail to ensure that job tasks are completed with a high level of quality.
• Ability to work independently and collaboratively with other field team members.
• Ability and willingness to travel up to 75% of the time.

Preferred Experience:

• 2+ years of experience in field applications and pre-/post-sales customer support; and in installation, training, validation, implementation, and application of next-generation DNA sequencing instruments and assays.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

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Salary Range:

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at PacBio. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. PacBio does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, PacBio employees or any other company location. PacBio is not responsible for any fees related to unsolicited resumes/applications.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 650-521-8000, or

careers@pacificbiosciences.com

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