Job Description
Customer Service Agent - Remote
Job Type: Full-Time | Work from Home
Hours: Flexible shifts available between 7 AM - 11 PM and overnight shifts from 11 PM - 7 AM, covering all seven days of the week.
Salary: $14.00 per hour
About the Role
Are you passionate about helping people and providing excellent customer service? We're looking for dedicated Customer Service Agents to join our remote team! In this role, you'll be the first point of contact for customers, handling inbound and outbound calls, resolving inquiries, and ensuring a positive experience. Whether you're assisting with customer support, appointment scheduling, or third-party verification, your role will be vital in delivering high-quality service.
If you have strong communication skills, enjoy problem-solving, and thrive in a fast-paced environment, this could be the perfect fit for you!
What You'll Do
Handle a high volume of incoming and outgoing calls professionally.
Identify customer needs and provide accurate information and solutions.
Maintain detailed records of customer interactions and process accounts.
Meet individual and team performance targets, including call handling quotas.
Resolve customer concerns by offering appropriate solutions and follow-ups.
Adhere to communication guidelines, company policies, and best practices.
Go the extra mile to engage with customers and provide outstanding service.
What We're Looking For
Customer service experience: At least 1 year in a high-volume call center environment.
Strong communication skills: Clear verbal, written, and interpersonal skills.
Tech-savvy: Comfortable using Windows-based computers, Microsoft Office, and learning new software.
Adaptability: Ability to handle different customer personalities and situations.
Problem-solving mindset: Solution-oriented with a commitment to quality service.
Organized & efficient: Excellent multitasking, time management, and attention to detail.
Call center experience: Experience with inbound/outbound calls and automatic dialers is a plus.
Professionalism: Positive attitude, reliability, and commitment to success.
Work-From-Home Requirements
To be successful in this role, you'll need:
A PC or laptop with Windows 10 or newer (Macs, Chromebooks, and tablets are not supported).
A hard-wired, high-speed internet connection (ethernet cable required).
A USB-connected headset for clear communication.
A webcam for training and team meetings.
A quiet, dedicated workspace free from distractions.
Why Join Us?
Flexible scheduling to fit your lifestyle.
A supportive, team-oriented work environment.
Opportunities for growth and skill development.
The chance to make a real impact by helping customers every day.
If you're ready to take the next step in your customer service career, apply today!
Employment Type: Full-Time
Salary: $ 14.00 Per Hour
Job Tags
Hourly pay, Full time, Remote job, Flexible hours,