Job Description

Dragonfly Homes by Mindy Willert, LLC, a trusted Arizona Mobile Home and Manufactured Home Dealer/Agency, is looking for an enthusiastic Online Chat Agent to join our supportive team. With a strong focus on client satisfaction and a commitment to serving the needs of buyers and sellers in the mobile home market, our organization thrives on delivering personalized services. As an Online Chat Agent, you will be the first point of contact for potential clients, providing them with information about our mobile and manufactured homes, assisting them with inquiries, and guiding them through the purchasing process. Your role is essential in creating positive first impressions and ensuring that clients feel valued and supported. If you have excellent communication skills and a passion for helping others, we invite you to apply and become a vital part of our mission to deliver exceptional mobile home services.

Responsibilities

• Engage with website visitors through online chat, responding to inquiries in a timely and friendly manner.
• Provide accurate information about available homes, pricing, and services offered by Dragonfly Homes.
• Assist potential clients with their questions, concerns, and requests, ensuring a positive customer experience.
• Document chat interactions and escalate issues to appropriate team members when necessary.
• Collaborate with the sales and marketing teams to ensure the accuracy of information provided.
• Maintain a professional demeanor and represent the company’s values during all interactions.

Requirements

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Previous experience in a customer service or online chat support role preferred.
• Excellent written communication skills, with the ability to convey information clearly and respectfully.
• Strong problem-solving skills and the ability to handle inquiries and objections with ease.
• Comfortable using chat software and eager to learn new tools as needed.
• Ability to work independently and manage time effectively.
• Knowledge of the mobile home and real estate industry is a plus but not mandatory.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan

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