Job Description

We are hiring a Campus Experience and Facility Services Manager to oversee the hospitality services provided for Steelcase employees who work in Steelcase facilities and our guests while being the face of Steelcase to our customers. In this role, you will lead a team and identify employee needs, and then design, implement and deliver those services.

Who You Are:

You have excellent customer service and communication skills with prior experience in facility services within a corporate environment. You are resourceful and able to act on the spot while working effectively with others. You have prior management experience and enjoy leading a team.

Minimum Qualifications:

• 4+ years of related experience in a corporate environment
• Experience leading a team of individuals
• Customer Service Experience
• Excellent written and spoken communication skills

Desired Qualifications:

• Experience in areas such as corporate food services, space planning, project management, budgeting, and vendor management.
• Strong customer service orientation with a focus on creating a positive and welcoming campus environment.
• Proficiency in Microsoft Office, computer-aided design, building management systems (BMS).
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of individuals.
• Experience in areas such as space planning, occupant engagement, event coordination, technology implementation, and sustainability initiatives is highly desirable.
• Demonstrated experience in leading and motivating teams, managing projects, and collaborating with diverse stakeholders is essential.
• Industry-Specific certifications – CFM, WELL, LEED AP, other

What You Will Be Doing:

• Occupant Engagement and Communication - Building strong relationships with occupants (employees, guests, visitors) to understand their needs and expectations while supporting the delivery of best-in-class workspace.
• Gathering feedback from employees to understand their needs and preferences regarding the workplace.
• Fostering a sense of community and belonging among occupants through events, programs, and initiatives.
• Space Utilization, Allocation and Movement – Analyzing space usage data to identify opportunities for optimization and efficiency. Managing space allocation and ensuring that spaces are used effectively.
• Overseeing office moves and reconfigurations to minimize disruption and maximize efficiency.
• Asset Management – Managing the process of asset management from creation through disposition via the ReMarket Program.
• Workplace Amenities and Food Service – Overseeing the provision of workplace amenities, such as classrooms, hybrid settings, meeting spaces, and common areas, to enhance employee experience and well-being. Managing catering services for employees, corporate events, meetings, and special occasions.
• Budgeting, Forecasting, Cost Analysis - Forecasting budget needs based on anticipated expenses, planned projects, and organizational churn.
• Analyzing costs to identify areas where efficiencies can be gained and waste can be reduced.
• Negotiating contracts with vendors and suppliers to secure competitive pricing and favorable terms.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.

Steelcase is a MVAA- Gold Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply.

Please see our Working at Steelcase Document for more detailed benefits and compensation information.

If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.

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