Job Description
We're a leading innovator in self-driving industrial vehicles, developing and delivering cutting-edge mobile robots and enterprise software solutions for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our unique and proven technology sets us apart - our automation solutions have safely driven millions of autonomous miles in real production facilities. We're passionate about fortifying global supply chains and creating profitable economies with safe, seamless, and smart mobile robotics. We've also been nationally recognized as a Best Place to Work! Join our team and be part of a company transforming the future of automation!
About the Role:
As a Customer Advocate, you'll be at the forefront of providing exceptional customer service to our valued customers, partners, vendors, and internal teams. You'll be a problem-solver, a solution-finder, and a passionate advocate for our customers, ensuring they have a remarkable experience. You will understand customer needs, identify opportunities, and recommend solutions. You'll also play a critical role in ensuring quick response and resolution times by collaborating with internal teams and gathering information from customers.
What You'll Do:
Monitor and manage incoming customer support requests via phone and email, which may include remote support, on-site service, parts and quote requests, or general product inquiries.
Analyze customer issues and provide solutions using documented procedures, available tools, and your own product knowledge.
Address customer concerns in real-time, resolving their issues whenever possible. Communicate resolutions clearly and obtain customer sign-off before closing tickets.
Thoroughly document all support actions in our CRM database. If you can't resolve an issue, meticulously document the steps you've taken and escalate the ticket according to established procedures.
What You'll Need:
Excellent interpersonal skills and the ability to build effective relationships with people at all levels of the organization, including customers and partners.
Exceptional oral and written communication skills and a genuine commitment to providing world-class customer service.
A positive, assertive, energetic, and resilient attitude.
A high level of integrity in all business dealings.
The ability to work effectively within a team, remaining flexible, proactive, resourceful, and efficient.
Strong attention to detail.
Ability to manage multiple priorities simultaneously.
What's a Plus:
Associate's degree (or equivalent) in a technology or business-related field and 0-2 years of relevant experience.
In lieu of a degree, a high school diploma or GED and 1 year of relevant experience.
Strong time management and organizational skills.
Experience using CRM tools (Salesforce experience is a plus).
Hardware, software, and robotics experience.
Join Our Team!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We're excited to hear from you!
Employment Type: Full-Time
Salary: $ 19.00 Per Hour
Job Tags
Hourly pay, Full time, Remote job, Flexible hours,