Job Description
Job Summary Maximizes beauty and personal care sales within an assigned territory, providing support to District Managers and Store Managers, and oversight of in store programs. Educates and coaches District Managers, Store Managers, and Beauty Consultants on beauty product knowledge, selling techniques, services, events and offerings. Trains beauty consultant on cosmetic artistry techniques and skincare consultations with an emphasis on customer engagement. Serves as a subject matter expert in latest beauty trends, product offerings and techniques, has a passion for beauty, provides inspirational beauty knowledge and know-how. Supports District Managers and Store Managers in building a team of successful beauty consultants through coaching, training and development.
Job Responsibilities: Customer Experience
- Serves as a beauty and wellness change agent, champion, and advocate for region.
- Motivates and engages beauty team members with sales training, advocates in store customer experience, provides appropriate feedback.
- Serves as liaison to the Beauty Customer Care team for brand training and other beauty and wellness related needs to drive business performance.
Operations:
- Provides knowledge and shares best practices with District Managers, Store Managers and Beauty and wellness Consultants regarding implementing and activating in-store beauty and wellness events.
- Working through District and Store Management, actively seeks opportunities to stretch and exceed performance and targets. Demonstrates business savvy and provides selling solutions and a plan of action to support the beauty team in achieving targets.
- Drives sales and fosters growth of our beauty personnel by providing coaching and guidance to area leadership on brand knowledge, selling techniques, self-care support and skin care best practices, including facilitation of certification of devices.
- Supports and drives sales of Owned brand and Prestige Beauty products in applicable stores.
- Collaborates and communicates with support office and field leadership on wins, opportunities for program improvement and knowledge sharing.
- Understands local competitor dynamics and communicates new findings to leadership as needed.
- Understands differences in customer demographics and preferences when providing coaching to area leaders.
- Works with regional administrative assistant, district, area leadership, and support office to set up group training sessions and accommodations while adhering to approved training budgets.
- Monitors and supports store performance by working alongside field leadership by providing them with sales trends, performance goals, and general guidance.
- Work with the District Manager to provide input on the hiring decisions for beauty team members as needed.
- Provides feedback to store managers and district managers on department and promotional visual activity standards as needed.
- Conducts weekly information sessions with field leadership to review trends, identify the wins and opportunity, and to discuss business and talent development opportunities and successes. Align on store priorities for the week.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments as assigned.
Training & Personal Development:
- Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.
- Maintains professional appearance and image in compliance with company guidelines at all times.
- Attends and participates in meetings, seminars, and other knowledge and business-driving developmental opportunities.
- Shares knowledge and insight with store beauty team members and leverages high performing store beauty team members to help train and support the area and district.
About Walgreens and WBA Walgreens ( is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits
Basic Qualifications
- Bachelor’s degree and at least four years of retail experience (including sales, merchandising, purchasing and/or store management) OR High School diploma/GED and at least seven years of retail (sales, merchandising, purchasing and/or store management).
- At least one year of experience developing and administering training to a minimum of ten employees within the beauty or cosmetic industry.
- At least one year of experience launching innovative programs at a store or area level.
- Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
- Experience demonstrating makeup application and providing makeovers to customers.
- Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
- Experience tracking, meeting and exceeding sales goals.
- Experience with MS Office Suite.
- Basic level PC/tablet skills.
- Requires willingness to work flexible schedule including evenings, weekends, and holidays.
- Must be fluent in reading, writing and speaking English. (Except in Puerto Rico).
- Willing to travel up to/at least 50% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
- At least three years of experience selling premium or prestige beauty or cosmetic products.
We will consider employment of qualified applicants with arrest and conviction records.
Job Tags
Holiday work, Local area, Flexible hours, Afternoon shift,